Introduction

This Privacy Policy describes how SAIF AGRO TECH and its affiliates (collectively "SAIF AGRO TECH, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://www.saifagrogroup.com (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.

Some sensitive personal data may be collected with your consent, such as your bank account, credit/debit card details, payment instrument information, or biometric information (e.g., facial features or physiological information). You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. Additional uses include:

• Assisting sellers and business partners in handling and fulfilling orders
• Enhancing customer experience
• Resolving disputes and troubleshooting problems
• Customizing your experience
• Preventing, detecting, mitigating, and investigating fraudulent or illegal activities

Sharing

We may share your personal data internally within our group entities, other corporate entities, and affiliates. We may disclose personal data to third parties such as sellers, business partners, logistics partners, and payment service providers for the purposes of providing services to you. Disclosures may also be required to comply with legal obligations, enforce our terms, or prevent fraudulent activities.

Security Precautions

To protect your personal data from unauthorized access or disclosure, loss, or misuse, we adopt reasonable security practices and procedures. However, the transmission of information over the internet is not completely secure. By using the Platform, users accept the inherent risks of data transmission over the web.

Data Deletion and Retention

You have the option to delete your account by visiting your profile and settings on our Platform. Once deleted, you will lose access to your account. We retain personal data for as long as required for legitimate purposes or as required by law. Data may be retained in anonymized form for analytical purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, and disclosure of your information in accordance with this Privacy Policy. You may withdraw your consent by contacting the Grievance Officer. Note that withdrawal of consent will not be retrospective.